Boost Employee Engagement For Your Small Business – A Tech With Heart Interview with Jessper Maquindang

Mar 19, 2024Business Growth, News, relationship marketing, Small Business, tech with heart

Boost Employee Engagement For Your Small Business - A Tech With Heart Interview with Jessper Maquindang

Employee Engagement Insights and Strategies

In today’s fast-paced digital business landscape, maintaining employee engagement presents unique challenges and opportunities. In this episode of the Tech With Heart Show, Jessper Maquindang and Michelle Calloway explore these facets, highlighting crucial aspects such as work-life balance, hybrid and remote work dynamics, the importance of meaningful meetings, and the necessity of embracing change.

Engaged employees experience 50% less burnout

The Always-On Culture and Work-Life Balance

The digital era has blurred the lines between work and personal life, with employees finding it hard to disconnect. Maquindang shares an anecdote about inadvertently working during personal time, illustrating how easy it is to remain always connected. The key to navigating this challenge is respecting boundaries, especially across different time zones. Maquindang suggests using email scheduling features to respect others’ work-life balance, showcasing thoughtfulness and efficiency without infringing on personal time.

Hybrid and Remote Work: Keeping the Connection Alive

As more employees work offsite, maintaining a connection becomes paramount. Despite the fear of “Zoom fatigue,” Maquindang argues that the problem lies not in the medium of meetings but in their execution. Engaging, purposeful meetings can invigorate teams rather than drain them. This insight underlines the importance of intentionality in remote interactions, ensuring that every digital meeting adds value and maintains engagement.

Embracing Change and Avoiding Obsolescence

The digital landscape is rife with new software and technologies. Resistance to change can be detrimental, as shown by the downfall of companies like Borders, Kmart, and Kodak, which failed to adapt to evolving digital trends. Maquindang emphasizes the danger of the “We’ve always done it that way” mindset, advocating for a culture that promotes the benefits of new technologies and is open to experimentation and adaptation. Calloway adds that leaders should thoroughly vet new platforms before implementation to prevent team burnout and ensure the chosen technology meets the organization’s needs.

Setting Boundaries in the Digital Communication Era

Calloway stresses the importance of setting and respecting boundaries in digital communication to foster a healthy work-life balance. She advises against responding to emails outside of operating hours, suggesting that leaders schedule communications within appropriate times. This practice not only respects employees’ personal time but also sets a precedent for a balanced, respectful workplace culture.

The digital era offers unprecedented opportunities for innovation and connectivity but also poses significant challenges for employee engagement. By respecting work-life boundaries, making remote meetings meaningful, embracing technological change thoughtfully, and communicating within reasonable hours, leaders can foster a more engaged, productive, and satisfied workforce

The Tech With Heart Foundation simplifies technology concepts for small business owners, so they can be competitive in a rapidly changing digital era. In this episode of the Tech With Heart Show, Media and Technology Strategist, Michelle Calloway interviews Team-Building & Leadership Trainer, Jessper Maquindang who provides many insights that can help small business owners lead successfully in the digital era.

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In This Episode You Will Learn:

  • Various ways to increase employee engagement in today’s digital business landscape
  • How small business owners become more effective leaders and employers
  • Technologies and strategies that will ensure a healthy company culture

Engagement as a Catalyst for Success

Research underscores the power of employee engagement, revealing a significant reduction in burnout rates among engaged employees. Engaged team members are not only more productive but also more willing to go the extra mile. This underscores the profound impact effective leadership can have on an organization’s wellbeing and success.

Leadership Beyond Control

A vital shift in perspective is moving from a mindset of control to one of being in charge. Inspired by Dan Sullivan’s “The Laws of Lifetime Growth,” this approach emphasizes leading by communicating vision, values, and goals rather than micromanaging every aspect of the process. This empowers employees and fosters a more positive, productive workplace environment.

The Power of Continuous Learning

Continuous learning for both leaders and employees is another cornerstone of effective leadership. By engaging in workshops, trainings, and seminars, we can constantly evolve and bring more value to our organizations, staying ahead in an ever-changing business landscape.

The Importance of Regular Check-Ins

In today’s increasingly remote and hybrid work environments, maintaining regular contact with team members is crucial. These check-ins should be intentional, aiming to make every interaction meaningful and productive, thereby combating the myth of Zoom fatigue.

Coaching Over Supervising

Transforming from a supervisor to a coach or mentor can significantly impact your team’s morale and performance. Instead of merely overseeing tasks, asking employees how they are doing and understanding their challenges can foster a supportive atmosphere that encourages growth and development.

79% of employees quit if they don’t receive recognition

Employee Recognition and Appreciation

It’s startling to note that a lack of recognition is a major factor behind employees quitting their jobs. Simple acts of appreciation can have a profound effect on employee retention and engagement. A heartfelt “thank you” goes a long way in making employees feel valued.

Understanding Your Team

Getting to know your team members on a personal level can dramatically improve your leadership effectiveness. This doesn’t require grand gestures but rather, genuine efforts to understand their interests, motivations, and challenges. This human connection can transform the workplace dynamic for the better.

Awareness of Behavioral Elements and Drivers

Finally, understanding the diverse behavioral drives within your team can enhance your leadership approach. Jessper Maquindang, referencing the Behavioral Elements program, highlights four main drives: air (creativity and innovation), water (collaboration and teamwork), fire (competition and results), and earth (organization and process). Recognizing these elements in your employees can help tailor your leadership strategy to suit their motivations, leading to a more harmonious and productive team.

Click here to take a free behavioral element assessment

“Dreaming, plus doing equals innovating” – Jessper Maquindang

Building Company Culture Through Technology

Fostering Communication and Collaboration

Maquindang emphasizes the importance of leveraging technology to enhance communication within teams. Tools like Slack, WhatsApp, Microsoft Office, and Google Workspace offer platforms for real-time collaboration and interaction, ensuring every voice in the organization is heard. Furthermore, innovative solutions like Zoom Whiteboards and Google Jamboards serve as creative outlets for team discussions, making remote collaboration more interactive and fun.

Building a Sense of Community

Creating a sense of community within the workplace is pivotal. Maquindang shares personal anecdotes from his experiences, highlighting the impact of simple gestures like having lunch with team members. Such acts not only bring people together but also foster a supportive and inclusive environment. Moreover, initiating book clubs or communities around common interests can spark engaging conversations and strengthen bonds among colleagues.

Integrating Fun into the Workplace

A positive and fun work environment is essential for maintaining high morale and productivity. Introducing games, competitions, and trivia related to the company’s history or goals can make work more enjoyable and foster a spirited, competitive atmosphere. Echoing the sentiments of community leader Jason Price, Maquindang affirms, “If it’s not fun, it’s dead.”

Supporting Employee Growth and Celebrating Failures

Employee development is a cornerstone of a thriving company culture. By offering training opportunities and encouraging cross-departmental learning, organizations can support their staff’s growth and broaden their skill sets. Additionally, celebrating failures as learning opportunities rather than setbacks can cultivate a culture of innovation, resilience, and continuous improvement.

Encouraging Full Participation and Giving Back

Ensuring full participation in meetings and decision-making processes is crucial for a vibrant company culture. Giving a platform for every team member to share their thoughts and ideas fosters inclusivity and respect. Calloway further suggests incorporating community service or support for causes important to employees, enhancing the sense of purpose and contribution beyond the workplace.

By focusing on effective communication, community building, fun, growth, and social responsibility, organizations can create an environment where employees feel valued, engaged, and motivated to contribute to the company’s success. In doing so, companies not only attract and retain talent but also drive innovation and excellence, setting themselves apart in today’s competitive landscape.

About Guest Jessper Maquindang

Headshot of Jessper smiling.

With over 12 years of experience leading diverse teams, Jessper understands the rewarding impact of creating workplace cultures that embrace collaboration and innovation. As the owner of FamiLEAD Management Consulting, he works with organizations that want to improve employee productivity and engagement so that they can limit turnover and retain their best employees. In his role, Jessper enjoys helping leaders and managers build stronger teams through team-building activities, leadership development trainings, and executive coaching. His passion for creative brainstorming and continuous improvement drives him to experiment with new ideas and explore better ways of doing things. 

Jessper graduated from the University of Southern California, where he completed his Executive Master’s Degree in Leadership. In addition, Jessper is an award recipient of Santa Clarita Valley’s “40 Under Forty” award, acknowledging his significant leadership contributions to the local community. 

He is an active member of Junior Chamber International, Toastmasters, and the Southern California chapter of the National Speaker Association. In spite of growing up with asthma, Jessper has become a marathon runner, preparing for his 14th marathon race.

Click here to learn what your Behavioral Element is for free.

About Tech With Heart

Tech With Heart is a nonprofit 501(c)(3) foundation focused on creating a safe, nurturing learning environment for entrepreneurs, students, and children. Tech With Heart is a nonprofit with a passion to ENLIGHTEN and EMPOWER business owners to EMBRACE technology and business strategies that will keep them competitive and relevant for long-term success, in a rapidly changing digital world. The entrepreneurial support program, Tech With Heart Network, is unlike other business networks because they are a nonprofit focused on serving and supporting, not gaining financial wealth.

  • Members are heart-centered AND forward-thinking
  • They teach emerging technologies and growth strategies
  • All questions are good questions. They provide timely answers too!
  • All ages and knowledge levels are welcome to participate
  • Members build and nurture long-term business relationships as they grow alongside one another
  • Warm, professional, and vetted business referral network

Visibility and promotional opportunities for experts and influencers as they enlighten and empower the entrepreneurial audience

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